In today’s world, brand presence is a big part of any business’s image. The internet has made it easy for brands and consumers to have an engaging relationship; at the same time, customers expect transparency from the brands they choose to buy. Essentially, it is as easy for one to compliment or criticize the brand. As a small business, here are some of the mistakes to avoid for online reputation management of the brand. Ignoring the complaints As mentioned above, it is easy for consumers to leave complaints or negative feedback on review websites or the brand’s page for everyone to see. As a small business, it is important to not ignore any of these complaints and respond in a timely manner. There should be a proper structure or a guidebook that explains how to deal with such issues in the digital age to the relationship manager. Their response should be sensitive, and the customer should feel heard about their complaint. Approach them to have a one-on-one conversation and work towards finding a solution for the aggrieved party. Not being consistent The key to staying relevant is to stay active on online platforms for the brand. Experts suggest that you have to stay consistent with your message and always remain authentic to your brand’s communication and principles.